Refund policy

Returns & Refunds

We want you to love your order from The Two of Us. If something isn't right, we're here to help.

Damaged, faulty or wrong items

If your item arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery at larawebber36@gmail.com with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund. You won't need to return the item.

Change of mind

If you've changed your mind, contact us within 14 days of delivery. Items must be unused, unwashed and in their original packaging. We'll reply with the return address and instructions. Please don't send items back without contacting us first. Return shipping costs are paid by the customer. Once we receive and check the item, we'll refund the product price to your original payment method.

Items we can't accept back

• Items that have been used, worn or washed
• Items returned without contacting us first
• Gift cards and final-sale items

Refund timing

Approved refunds are processed within 5 business days. Depending on your bank, it can take a further 5-10 business days for the money to appear in your account.

Need help?

Email us at larawebber36@gmail.com. We usually reply within 1-2 business days.